Terms & Conditions
This web site is operated by Timber Tones Ltd with the intent to sell and promote the Timber Tones brand of Products.
The Timber Tones brand is owned by Timber Tones Ltd.
Our Contact details are
Timber Tones Ltd
The Knoll Business Centre
Old Shoreham Road
0044 (0) 1273 702224
This web site is operated under the domain names www.timber-tones.com. Timber Tones Ltd reserve the right to discontinue or to make complete or partial modifications to these web sites, or to these terms. We may make such changes at our own discretion and without prior notice or announcement. The purchase of products from this web site is governed by these terms and conditions. By accessing this site you agree to be bound by these terms and conditions. We strongly recommend that you familiarise yourself with out terms and conditions prior to using this site.
Timber Tones Ltd have made every reasonable effort to conform with the standards for distance selling and e-commerce as laid down by the UK trading standards. If you have any comment or questions with regards to our Terms and Conditions please feel free to contact us using the contact details shown above.
Timber Tones Ltd is a UK based company and as such are governed by UK trading laws. Access of this web site from outside of the UK is done so at your own risk and you are responsible for compliance to local law.
All intellectual property on this site including (but not limited to) Text, graphics, Videos, Logos, Illustrations, images and sound clips remain the property of Timber Tones Ltd. Unauthorised use of this material including (but not limited to) reproduction, adaptation, modification, distribution, transmission, republication, display or performance is strictly prohibited.
Timber Tones is a registered trade mark of Timber Tones Ltd. The design of our products are registered and thus protected design, the details of which are stored with the UK Office of Intellectual Property.
The Order Process
Having completed the order process we will email you, acknowledging the details of the products chosen and the associated product and shipping costs. Please note that although Timber Tones Ltd make every effort to ensure that stock levels are correct, from time to time and with fluctuating demand it may be possible for us to run out of stock items. Where this has occurred we will offer you suggestions for alternative products or make a full refund.
We will only despatch once an authorised payment has been made and it is only upon despatch that a contract is deemed to have been made. Timber Tones Ltd reserves the right to refuse acceptance of any order. Under such circumstances a refund will be made within 2 working days.
All prices are in US DOLLARS as standard.
Postage costs will be listed separately on the receipt and through out the shopping process.
Timber Tones Ltd have made every effort to ensure that the prices shown on this web site are accurate and complete. We reserve the right to change the prices of our product without notice.
All payments on this site will be made through PayPal or by the use of the following credit and debit cards Visa, Visa Electron, Master Card, Maestro & JCB.
In order for us to operate a secure and safe shopping experience certain information will be collected by us in order to prevent fraudulent use of Credit and Debit cards. By ordering from our site you are consenting to such information being gathered during the shopping process. All data collected will be kept secure in line with the 1998 data protection act.
You can check the details that we hold at any time by signing into your account.
Cancelling your order
In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within seven working days of delivery. Please ensure that the items are not used and are in the same condition that they were received in. In these circumstances please return the product to the address in the contact details retaining proof of postage. Postage costs for returning products will be born by the customer. A full refund will only be given upon receipt of an unused and undamaged product.
Refund Policy / Claims
In the event of breakages or damaged goods, Timber Tones must be contacted within 3 days of delivery. The goods are then to be returned to the contact address. along with proof of the postage costs for doing so. A full refund including postage costs to return the product will be given within 48 hours of the product being received by us.
Product Images / Descriptions
Timber Tones have made every effort to ensure that the images and descriptions on the web site accurately portray the product that you will receive, however as our products are made from natural materials there will be some differences between plectrums. If you are unhappy with the plectrum that you receive please return the product within 7 working days and we will offer you an alternative. Postage cost for the returned products will under these circumstances be born by the customer.
All items currently in stock will be despatched within 48 hours of placing the order.
Delivery prices are specific to each individual product and are based upon weight and size of the products being shipped. At checkout you will be asked to specify whether the products are to be shipped to the UK, Europe or the Rest of the World. Shipping prices may vary between these regions.
All items are sent by Royal Mail First Class in the UK and by Airmail for International deliveries. Please be aware that at times these services can fluctuate having an impact upon the delivery time of your products. Royal Mail does not consider a letter or parcel lost until 15 working days after the due delivery date. For that reason we ask you to please wait until 20 working days after the order date before contacting us with regards to a product that has not been delivered. We cannot be held responsible for delays caused by third parties carrying out the deliveries.
Options for next day delivery in the UK and Tracked and Signed for International postage are also available,
Where the combined product value is greater than $30 in the UK or greater than $45 for all international countries the postage costs will be removed.
We are committed to protecting your privacy and security as a valued customer. Timber Tones are bound by the conditions as laid out in the Distance selling directive, The Data Protection legislation and all current Trade and Legal precedence and policy.
We do not store credit card details nor do we share customer details with any 3rd parties.
At no time will we share information about you collected on our web site with any third party, other than to verify your identity and carry out security checks as required within the payment process.
From time to time however we will contact you with newsletters and up to date product information. If you wish to ‘Opt out’ from this service you may contact us at any time requesting so.